FAQ
Q: What do I get with Portagrub?
A: Two power cables: 12V power cable for vehicle use and a three pin universal power cable.
Stainless steel spoon and fork.
Q. What’s the difference between the original and the road warrior?
A. The color. Both Portagrubs come with the same accessories.
Q: What should I do if I have an issue with my order?
A: Please get in touch with our friendly customer care team. We will resolve any issues within the same day.
Email: Info@portagrub.com
Instagram:Portagrubco
Q: What if I am unsatisfied with the product?
A: We offer a no-headache approach of a 45 day return time. Yes, a full 45 days with Portagrub. If you are not happy with the results, give the items back with our free returns slip and we will get you refunded.
Q: Can I track the status of my order?
A: Absolutely! We prioritise keeping you informed. Once your order is shipped, we will send you an email notification with a tracking number. This tracking number allows you to easily monitor the status of your order at any time.
Q: What payment methods do you accept?
A: We offer a range of convenient payment options. You can securely make purchases using major credit cards, such as VISA, Mastercard, Discover, and AMEX.
Q: Can I modify or cancel my order?
A: Certainly! You have the flexibility to make changes or cancel your order within a 24-hour window. Simply reach out to us during this time, and we will be happy to assist you with any modifications or cancellations to your order.
Q: Can I initiate a return for my items?
A: Absolutely! We provide an extended 45-day guarantee for your satisfaction. If you are not fully satisfied with your items or have received defective goods, please contact our customer support team via email. They will guide you through the return process and ensure your concerns are addressed promptly.
Q: Do I need to create an account to place an order?
A: No, it is not required to create an account. We offer the option to place an order as a guest. However, we highly recommend creating an account as it provides added benefits. By creating an account, you can easily track and review your purchases from your personalised account dashboard, offering you a more convenient shopping experience.
Q: What is the estimated delivery time for my items?
A: Generally, you can expect your items to arrive within 2-3 business days. We ship worldwide. Free shipping is only available to those who live in Ireland.
Q: What is the origin of the shipments?
A: Our shipments are all made from the ROI (Ireland). An post delivers our merchandise.